Delivery & Returns

Delivering worldwide
  • Orders (excluding pre-order items) are normally fulfilled within 1 to 2 business days of order placement.
  • All delivery estimates below include handling time.
  • An email confirmation will be sent once your order has been delivered.

Note: DHL does not deliver to PO Boxes at this time.

United Kingdom

DHL Direct Parcel - 1 to 2 weeks - $11.54

International Delivery - 2 to 4 weeks - FREE
DHL Express Worldwide - 4-6 days - Calculated at checkout 

 

You will be prompted to pay tax (which is VAT) and duty at checkout and therefore will not need to pay additional tax or duty when the clothing arrives. These are both calculated automatically. Note that orders under £135 don't get charged duty.


International

USA

Free Priority Delivery- 7 to 9 business days - FREE
DHL Express Worldwide - 1 business day - Calculated at checkout

 

Canada

Standard Delivery- 5 to 7 business days - FREE
Expedited Delivery- 1-3 business days - $14.65

  

Europe Zone 1

Germany, Belgium, Croatia, Denmark, Estonia, Finland, France, Hungary, Ireland, Latvia, Luxembourg, Netherlands, Spain, Sweden, Switzerland, Poland, Portugal, Bulgaria, Greece, Italy, Malta, Austria, Cyprus


DHL Parcel Priority - 1 to 3 weeks - $14.87
International Delivery ($150 and up) - 2 to 3 weeks- FREE
DHL Express Worldwide - 3-6 days - Calculated at checkout

 

Europe Zone 2

Iceland, Lithuania, Norway, Romania, Slovakia, Slovenia, Czechia, Gibraltar


DHL Parcel Priority - 1 to 3 weeks - $16.45

International Delivery ($150 and up) - 2 to 3 weeks - FREE
DHL Express Worldwide - 3-6 days- Calculated at checkout

 

Australia, New Zealand

DHL Direct Parcel - 1 to 2 weeks - $17.42
International Delivery ($200 and up) - 2 to 4 weeks - FREE
DHL Express Worldwide - 4-6 days - Calculated at checkout

 

Japan, Hong Kong SAR, South Korea

DHL Parcel Priority - 1 to 3 weeks - $21.74
International Delivery ($250 and up) - 2 to 3 weeks - FREE
DHL Express Worldwide - 3-6 days - Calculated at checkout

 

Malaysia, Singapore

DHL Parcel Priority - 1 to 3 weeks - $16.33
International Delivery ($250 and up) - 2 to 4 weeks - FREE
DHL Express Worldwide - 3-6 days - Calculated at checkout

 

Russia

International Delivery - 3-6 weeks - $35

 

Rest of world

DHL Express Worldwide - 4-7 days - Calculated at checkout


RETURNS & EXCHANGES

We make it easy for you to try — and fall in love with — Unbound Merino.

If for any reason a piece is not right for you (or you need a different size), send it back for free. It’s simple: just use our complimentary return delivery and prepaid labels to get it back to us fast.

You can return or exchange clothing purchased directly from unboundmerino.co.uk as long as it is unworn, unwashed, and in the original condition in which it was delivered. We are happy to offer a full refund or exchange for any reason within 90 days from the delivery date.

Please note that exchanges are subject to availability, and a refund will be processed if the product you requested is unavailable. All socks and underwear purchases are final sale and cannot be returned or exchanged for sanitary reasons. Delivery costs on the original order (including duties and taxes) are not refundable. Refunds are issued to the original payment method on the order, which may include gift cards if one was used.

Visit returns.unboundmerino.com to begin your return or exchange.
Once you start a return or exchange, please note you have 28 days to deliver the item back to us before the request expires. For orders delivered to the UK, we are unable to provide prepaid return labels at this time.

If you have any further questions, please contact us at help@unboundmerino.com

Start my return